Important Delivery Information
It is very important that you or anyone you have arranged to take delivery of your order has read this page and is clear on the procedure for accepting deliveries with respect to signing for the goods.
Every order you place with us will be delivered free direct to your front door, except areas marked in Delivery Coverage at the foot of this page and 'NEXT DAY' items. The guidelines set forth below apply to NEXT DAY items as well as standard home delivery items. All products, unless specified in the item description, will be delivered flat-packed for self assembly. We work in partnership with a national delivery company and national carriers to ensure that your goods are delivered in pristine condition.
Standard deliveries are made on weekdays between 7.00am and 8.00pm. We do not accept any blame or liability for you removing or disposing of old goods to our delivery. We do advise that you only dispose of old goods after delivery and acceptance of the new goods.
All goods must be signed for by you or your appointed representative. Please make sure anyone signing for your goods has read this page. The exception to this is delivery to business premises. Deliveries made to business premises will have your authority for anybody in the building to accept the delivery on your behalf. Charlies Bedroom will accept no responsibility once the goods have been signed for at the requested address. We are unable to deliver to unattended premises or leave goods outside any address.
Deliveries made by national carriers will be delivered by one man and delivered to your front door. The services used will only deliver to the front door of the designated delivery address. This means that if you live in an apartment or a block of flats, the driver will deliver to the lobby of the building only. Please understand that the logistics companies are not insured to enter private premises.
We will do our level best to deliver your items to you within 7/14 working days unless it is stated differently in the product description for the item you are purchasing. Please read the product description carefully for the appropriate delivery time for each item. If no specific time has been specified we will deliver the item to you no later than 7/14 working days from the date you receive confirmation that the order has been processed. If there are any unexpected delays for whatever reason, we will inform you as soon as possible.
We deliver all items at the same time. If you order more than one item, we will delivery your items when all items have reached our dispatch warehouse. For Example: If you order a item that states NEXT DAY delivery together with an item that does not state a delivery time, your whole order will be with you within 7/14 working days. This would similarly applied if you order an item that states NEXT DAY delivery with an item that states 6 week delivery. If you need your items NEXT DAY, please do not mix NEXT DAY and non-NEXT DAY items in your basket. It is best to make separate orders as this will help avoid complications and delays. We are able to dispatch part of your order ahead of items that take longer to deliver at your request, however it is up to you to contact us to arrange this and you may incur a small delivery charge.
We also offer a Premium Delivery Service on selected items:
- Saturday (£20.00)
- Week days before 10am (£15.00)
- Week days before 12pm (£10.00)
Deliveries Booked At Time Of Order
Whenever you book a delivery date with an order via any drop down box, this is the date that you have agreed to take delivery. All other terms with regards to delivery including, but not limited to missed deliveries, changing the delivery date, incorrect or damaged goods, signage etc. will apply.
Next Day Items
Orders that are for NEXT DAY delivery must be received and processed by us before 12pm, they will then dispatched immediately for NEXT WORKING DAY delivery. Orders received after 12pm on Fridays will be processed and dispatched on Monday for delivery on Tuesday. Weekend orders are processed latest Monday morning so are eligible for dispatch Monday to arrive with you Tuesday. NEXT DAY orders must solely consist of NEXT DAY items.
To avoid any failed delivery charges please contact us at least 48 business hours before the delivery is due if you think you cannot accept the delivery that has been arranged with you. It is not possible to cancel deliveries after this point without incurring charges. Where a delivery date has been agreed with our carrier but you are not present to receive the delivery, we reserve the right to charge a minimum of £25 to cover part of the cost of the failed delivery and re-delivery. Please make sure you are able to take delivery on the day you have arranged to avoid any unnecessary delays or charges.
Unforeseen things happen sometimes and we understand this, but please inform us at least 2 business days before delivery is due if you know you will not be able to take delivery on the day that you have arranged. We can then rearrange the delivery as quickly as possible for you, or delay the delivery for a reasonable time until it is more convenient for you.
Before You Sign For The Item(s)
For insurance purposes, it is very important that before you accept the items that you check all external packaging for signs of damage. If there are any signs of damage (however insignificant), you must ask the driver to take a photograph of the damage with his handheld device. Please do not accept your items as "UNCHECKED" as this no longer covers you as the customer for the insurance of the items. Accepting the items without requesting the driver to take additional photographs of any damage will mean you have accepted the goods "in good order". Transport damages cannot be claimed at a later date if the delivery was signed for "in good order". If any items are damaged or missing, you should follow the procedure below for Damages in Transit.
Multi Package Deliveries
It is your responsibility to sign for the correct number of packages as shown on the carriers delivery consignment note or delivery labels attached directly to the product. If you are missing any packages, please write the number of received packages on the consignment note or the driver's electronic notepad and notify us within 2 days of delivery. Failure to indicate the number of received packages at the time of delivery could lengthen the time it takes for the couriers to locate the missing package.
Damages in Transit
On the rare occasion where an item is damaged in transit Charlies Bedroom will, of course, offer to replace the damaged item immediately. Please ensure that you inspect the packaging carefully for damage before acceptance. If goods arrive in a damaged condition you must ask the driver to take a photograph of the damage with their handheld device. You are also advised to take a photograph yourself. Accepting the items for the items without any extra
photos taken by the driver will mean you have accepted the goods "in good order". THIS IS ABSOLUTELY CRUCIAL AS WE ARE UNABLE TO REPLACE TRANSIT DAMAGED GOODS THAT HAVE BEEN SIGNED FOR "IN GOOD ORDER". You must accept all items of the delivery as this will save time organising any necessary replacements. Please tell us within 48 hours of delivery, preferably the same day. Even though the driver should have taken a photo of the packaging damage, you can email us a picture of the damaged packaging/items. This is very important as we need proof of damage to enable us to make a claim on the delivery company's insurance. All photographs must be able to clearly show the damage. Posted photographs are acceptable.
Please tell us within 3 days of delivery, preferably as soon as you can. The goods must not be used and repackaged in the original packaging to protect them from damage. Charlies Bedroom will arrange for collection of the goods and a replacement will be sent. Alternatively we may request that you return small items back to us by post and we will refund your postage costs. Replacement goods will be dispatched upon return of the original goods.
We deliver FREE over most of the UK mainland (excluding next day items) but we regret we are unable to offer delivery to the following areas: Channel Islands, Northern Ireland, Eire, Isle of Man, Isle of Wight, BFPO (British Forces Post Office) addresses, Orkney, Shetland, Scottish Isles. We are also unable to deliver to the following postcodes AB | BT | DD | FK | GY | HS | IM | IV | JE | KW | KY | PA | PH | PO30-42 | TR21 | ZE. If you still require delivery, please call us and we may be able to help however you would incur an additional surcharge. We will try and keep this as low as possible.
When you place your order online with us, before the order is sent to us you will be notified on screen if there are any difficulties with delivering to your postcode area. Please take heed of this notice as Charlies Bedroom will not be responsible for any delays or costs if the delivery address or postcode is 'adapted' to get the order through the system.
Please telephone one of our customer service team on 01274 738073 during business hours if you wish to speak about anything regarding delivery, or leave a message and we will get back to you as soon as we can.
More information can be found in our What Happens Next? page and our Terms & Conditions