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Customer Help




Right where and when you need it!


Please find all your important customer help links and information below.

We take customer satisfaction very seriously here at Charlies Bedroom and we endeavour to answer any and all questions you may have.

Please feel free to contact us here at any time during business hours to answer any queries or email our sales team and we will get back to you as soon as we can; usually this will be within 1 business day.

All your delivery questions should be answered on the What Happens Next? and Delivery pages.

All orders are subject to our Terms and Conditions and Returns Policy.

If you have forgotten the password to your account, please use our Recover Password feature which will send your password to the email address registered with the account.

Plus we have a strict no spam Privacy Statement.




We have a dedicated aftersales team that continues to support you and your new bed after you have received it, simply email aftersales@charliesbedroom.co.uk!
If you have any other enquiries you can also follow the big red button to contact us.
Aftersales Support
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